At Furrybaby, we want you and your pet to be happy with every purchase. If something isn’t right, please review the policy below and contact us — our team will do our best to assist you.

14-Day Return Policy

We only accept returns within 14 days of delivery for items that meet all of the following conditions:

• The product is unopened and unused
• The original packaging, seals, tags, labels, accessories, and included items remain intact
• The product is clean, undamaged, and in its original condition
• The item remains in a condition suitable for resale

Products that have been opened, used, washed, damaged, altered, or otherwise cannot be resold are not eligible for return.

Providing photos of an intact outer package does not guarantee return eligibility. The product and all contents inside the package must also remain unopened, unused, complete, and suitable for resale.

Items marked Final Sale are not eligible for return or refund.

How to Request a Return

To request a return, please contact us by email within 14 days of delivery.

Please include:

• Your order number
• The reason for the return
• Clear photos showing the product and its packaging in complete, unopened condition

Our customer service team will review your request and normally respond within 2 business days.

Please do not send any item back before receiving confirmation from us.

Return Address

Once your return request has been approved, please send the item to:

Furrybaby Returns
1317 Elgin Lane
Schaumburg, IL 60194
United States

Please ensure the product is securely packaged to prevent damage during return shipping.

Return Shipping Costs

If the return is due to a change of mind, incorrect selection, or personal preference, return shipping costs are the customer’s responsibility.

If you received an incorrect, damaged, or defective item, please contact us first so we can review the issue and provide an appropriate solution.

Damaged or Defective Products

If you open the package and discover a product quality issue, please take clear photos or videos immediately before further use and contact us by email as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the defect or damage

Our team will review the information and normally respond within 2 business days with an appropriate solution.

Opened or used items with a confirmed product quality issue will be handled separately from standard returns.

Return Inspection

All returned items will be inspected by our warehouse after they are received.

If the product meets our return requirements, we will approve the return and process the refund.

If the returned product does not meet the requirements above — for example, if it has been opened, used, damaged, is missing parts, or is no longer suitable for resale — we may be unable to issue a refund.

If a return is rejected after inspection, we will contact you by email and provide photos showing the condition of the returned item.

Refunds

Once your return has been received, inspected, and approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account. Processing times may vary depending on your bank, credit card provider, or payment institution.

Original shipping fees, if applicable, are non-refundable unless the return is due to an error on our part or a confirmed product defect.

Contact Us

If you have any questions regarding a return, refund, or product issue, please contact our customer service team by email.

We truly appreciate your understanding and support. Every purchase, message, and piece of feedback helps us continue improving Furrybaby and creating better products for pets and the families who love them.

Thank you for being part of the Furrybaby family.